Find Your Rep

We’re Here to Help

Our customer service team has lots of experience in helping people make their visions reality. Contact us with questions about customized or custom products, the order process, and more—but you may want to check the options below to see whether you can get an even more immediate answer.

Address 321 Terminal Street SW, Grand Rapids, MI 49548
Phone 800.401.7877
Fax 616.475.5020


Product & Material Information Sheets

Informed by decades of experience partnering with architects and designers, we know what it takes to make your vision a reality. Here you will find resources to answer the questions we most commonly receive about our materials and how we can work together.

Looking for your order status?

Enter your customer ID and order number, and you can get a PDF of your sales acknowledgement. You can also view order status and see the date shipped, carrier, PRO number, and more information to help you plan receiving and installation.

Need to request samples?

Need samples for decision-making or presentations? We can provide wood and metal finishes, stone, painted glass, and more so you can better see (and feel) the Cumberland product you’re envisioning. Enter your mailing information and the samples of interest and we’ll get to work.

Need to request literature?

Our entire library is available to you online. We know what it’s like to be finishing a project at 1 a.m. when no one’s answering the phone. And we know sometimes print is still helpful. To request printed literature, tell us which product sheets or brochures you’d like, provide your mailing information, and we’ll send a packet on its way to you.

Sign Up for An Account.

Want to save products or configurations for reference for a project you’ve got in the works? File away some ideas for future reference? Sign up for an account and you can.